Stokes Heating & Cooling
Last updated: June 13, 2026
Stokes Heating & Cooling (“Stokes Heating & Cooling,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to inquiries you send us through it.
We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you give us. When you fill out the contact form on our website, we collect:
- First and last name
- Phone number
- Email address
- City or neighbourhood
- The type of service you are requesting
You may also provide additional details if you contact us directly by phone or email.
Information collected automatically. When you visit our website, we use Google Analytics, which automatically collects certain technical information through cookies, such as:
- Your IP address (often shortened or anonymized by Google)
- Browser and device type
- Pages you view and links you click
- Date, time, and duration of your visit
- The website or source that referred you to us
How we use your information
We use the information you provide to:
- Respond to your inquiry and provide a quote or estimate
- Schedule and deliver heating and cooling services
- Contact you about your request by phone or email
- Keep records of our communications with you
We use information collected through Google Analytics to understand how visitors use our website so we can improve it.
We only contact you in response to the inquiry or request you submit.
Cookies and analytics
Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies (small text files stored on your device) to help us understand how visitors use the site. The information generated is transmitted to and stored by Google.
You can control or disable cookies through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
For more on how Google handles data, see Google’s Privacy Policy at https://policies.google.com/privacy.
How we store and protect your information
When you submit the contact form, your information is:
- Sent to our email inbox so we can respond, and
- Stored securely in the back end of our website as a backup, in case an email is not received.
We take reasonable steps to protect personal information against loss, theft, and unauthorized access, use, or disclosure. While no method of transmission or storage is completely secure, we work to safeguard your information using appropriate technical and organizational measures.
How we share your information
We do not sell, rent, or trade your personal information. We may share it only in the following limited situations:
- Service providers. We use trusted third parties to operate our website and analytics, including our website hosting provider and Google (for Google Analytics). These providers may process your information only to provide services to us.
- Legal requirements. We may disclose information if required by law, regulation, or legal process, or to protect our rights, safety, or property.
Some of our service providers, including Google, may store or process data outside of Canada. Where that happens, your information may be subject to the laws of those jurisdictions.
Your rights
Under BC PIPA and PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request a correction if that information is inaccurate or incomplete
- Withdraw your consent to our use of your information, subject to legal or contractual limits
To make a request, contact us using the details below. We may need to verify your identity before responding.
Retention
We keep personal information only as long as needed for the purposes described in this policy, to maintain our business records, and to meet legal requirements. When it is no longer needed, we securely delete or destroy it.
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Any changes take effect when the updated policy is posted on our website.
Contact us
If you have questions about this Privacy Policy, or want to access, correct, or withdraw consent for your personal information, please contact us:
Stokes Heating & Cooling
1951 Jeffree Rd, Saanichton, BC V8M 1K1
Phone: (778) 967-5015
Email: jaron@stokesheatingcooling.com
Hours: Monday to Sunday, 9:00 AM to 5:00 PM
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) at oipc.bc.ca.
